4
out of 5
POSTED: | BY: totestiaira
Confusing Sign-Up, Great Support
My company offers nationwide pet insurance as a benefit. We were given a specific URL to visit as well as a number. I originally filled the form out online for the sake of convenience. However, I made a mistake so I had to call for adjustment. The representative over the phone told me that I should always call rather than attempting to sign up through the unique URL code. This needs to be explicitly stated. Feels untrustworthy that I could’ve been locked in at a different rate than what is presented online.
The representative was great though. She really beared with me through the process and helped me submit a new claim form.
Read more on Trustpilot