Nationwide | Pet Insurance Review

I like being able to fax the form. It would be good if you could provide an email for claims and we could scan the document and send via PDF. I am fine with facsimile but it maybe another good alternative for submission. I like how recently you have sent follow up to see how Stitch is feeling. I have had coverage since VPI and he was 6 months old and VPI never did that. Your coverage has improved or I am making sure the communication between me and the veterinary hosiptal is better so my claims have been covered fairly. One thing I don't understand is not covering his rabies vaccinations or any vaccinations.

I am just VERY disappointed that I had to wait almost 4 months to get a response on my pet claims! (October 7th- next week would be 4 months!) When I first inquired about the pet insurance- I was told that everything I was asking about for our soon to be 16 year old beagle and 12 year old Walker Coon Hound- would be covered. That is why I chose to get insurance for both pets. Then, when I submit the claims- I am told that these are pre-existing conditions and nothing is covered. How are abscessed teeth not covered? Kidney failure? Really? I shared my utter disappointment and wanted the claims to be reconsidered. I was told I would need to write this up rather than having the representative advocate for me/us. After the 4 hour "paper review", I thought that the representative could help me. Since nothing is covered (at least in my opinion), I asked that the insurance is not renewed next year. She told me that she could not do that- that I needed to manually do that in January. I am just very disappointed in the service and support.

Always courteous and helpful whenever I call for information about a claim.

Before we had Nationwide Pet Insurance, I was always afraid of what would happen if an emergency arose concerning my pets. Now I have peace of mind knowing that they're covered. It's very comforting to know that I don't have to worry. We also love the fact that a lot of the routine care is paid for, such as annual exams, vaccinations, etc. We're very happy!

So far the cost of insurance doesn't outweigh the benefits as my dog has not been seriously ill or injured. They really charge a lot for older dogs so I can't give a glowing review. They are fair in their reimbursements and cover many expenses. I think they are improving the claims process as far as submitting them electronically and paying claims via direct deposit.