As the largest provider of pet health insurance in the U.S., Nationwide currently insures over 600,000 dogs, cats, birds and exotic pets for medical conditions related to illnesses, injuries accidents and wellness care.
Learn more about Nationwide’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
For some reason, Nationwide chooses to only communicate via snail mail like it is the 1800s. My credit card expired and rather than calling me or emailing me to let me know I needed to update my payment method, they sent me a letter, which I missed because I’m not Laura Ingalls. So then they cancelled my pet insurance policies. Once I noticed that I wasn’t being charged, I contacted them to get them reinstated. After weeks of back and forth because I asked them to TEXT or EMAIL me and they kept trying to CALL me during business hours, I was told that now one of my cats (at age 8) is too old to be covered for illness. They then claimed they would reinstate my other cat (age 4) with no issues, but then weeks later, I got an email (finally, an email!) stating that I would have to bring her to the vet before they would cover her.
Prior to all this, when I had a cat pass away, they tried to reject my claim and I had to call them in tears and basically ask how they could reject my claim when the poor thing was literally dead. Then all of a sudden they told me that oh, someone put in the wrong code and I’d be reimbursed, but who needs that hassle? Having insurance with this company is like having a part time job, only you’re the one paying them.
I was a customer since 2005 and they were very blasé about just dropping me. I have happily taken my business elsewhere.
It's not often I write about first class service, but in this case, I thought it was important to share my experience as this company is awesome on several fronts, policies offered, customer relations and more.
I have been a customer for years but never filed a significant claim as I have been fortunate until recently when my German Sheperd required surgery to remove a mass from her side, then came the bill, then came Nationwide, in both cases it was a home run, great surgeon and great coverage. Wait, it gets better, once my claim was submitted via website, I got a response within 48 hours that it was received and were processing the claim then three days later the reimbursement was ready and would be electronically sent within 24-48 hours, that's a wow, extremely impressed.
I would also like share the outstanding service I got at the customer care center in Orlando, Emily, she was great, she walked me thru the process to set up the electronic payment account, trust me, it wasn't easy as I'm not a computer buff but with her extreme patience and expertise we got thru it, she was great.
So bottom line is, I'm a happy camper, it's a hard find today to find such high-end service, they really are on our side.
Thanks to all, it's helping me deal with a bad situation, really appreciate it.
1 comments
POSTED:
| BY: Tiffany
Too bad this isn't the norm. We've had policies on two of our dogs, very healthy, no issues and they are in mid-life. One of our polices was dropped, on the youngest, with the reason they wanted to boot us out of a policy we purchased four years ago, and force us into a more expensive "newer" policy. Bait & switch.
5
out of 5
POSTED:
| BY: customer
A++++ Long time customer
A++++ Long time customer!
Great support from the customer support representative helping us add another dog to our plan. Service was great and very clear on the process.
Nationwide offers a variety of plans offering varying levels of coverage.
The company’s most popular plan, Whole Pet with Wellness, offers 90% reimbursement for accident, injury, illness and wellness care, inclusive of exam fees.
All Nationwide members have complimentary 24/7 access to vethelpline.
Payout Limits
Depending on the plan selected, there may be annual benefit limits or per incident benefit allowances.
There is no annual limit for the company’s most popular plan, Whole Pet with Wellness.
Deductible
Annual deductibles range from $0 to $1,000.
Most popular annual deductible for Whole Pet with Wellness is $250.
Age Limits
No age restriction to enroll in company’s most popular plan, Whole Pet with Wellness.
Other plans may have age restrictions.
Waiting Period
14-day waiting period after application approved and payment of premium is received.
Exclusions
Pre-existing conditions are not covered on any plans (if a condition is curable, it may be eligible for review if pet remains treatment-free for at least six months).
Whole Pet with Wellness covers nearly all veterinary expenses. Notable exclusions include boarding and grooming.
Since 1982, Nationwide has helped pet owners protect what matters most.
As the largest provider of pet health insurance in the U.S., Nationwide currently insures over 600,000 dogs, cats, birds and exotic pets for medical conditions related to illnesses, injuries accidents and wellness care.
In 2015, it introduced Whole Pet with Wellness, the only U.S. pet health insurance plan offering complete coverage for injuries, accidents, illnesses and wellness care. Policies range from nose-to-tail coverage to routine pet care plans that offer reimbursement for wellness exams and preventive treatments.
POSTED: | BY: Tiffany
Too bad this isn't the norm. We've had policies on two of our dogs, very healthy, no issues and they are in mid-life. One of our polices was dropped, on the youngest, with the reason they wanted to boot us out of a policy we purchased four years ago, and force us into a more expensive "newer" policy. Bait & switch.