Nationwide | Pet Insurance Review

I feel like every time I send in a claim I am told that my yearly amount has already been used but the issue is she only goes once a year so how could it already be used and it’s only for her annual check up and shots. I don’t understand

We are so thankful we chose Nationwide as our pet insurance!

Holly has been taken good care of by Nationwide.

Very prompt in processing my claim for the health care of my greyhound.

I have to say that your turn around for paying claims is by far the best I have ever experienced. My only complaints are (1) you (meaning your customers) should be able to change their "Pay" date. You should not have them be trapped on a payment date based on the day of the month that someone signed up with you. Example. When I first inquired and submitted coverage for all my pets it was the middle of the month, however when your Co FINALLY accepted my pets as their insurance co and the policy was started, it ended up being a couple of days towards the end of the month. Now I am constantly having to scramble because you auto draw from my account and subsequently ALWAYS leave me short for my RENT. (2) Your customer service dept not only said they could in no way help me change that date, but the best they could do is give me a PO Box address to mail in a complaint. I have to say that I dont feel that they really want to help your customers. Maybe you could look into this and change this silly policy. thanks