Nationwide | Pet Insurance Review

I found out my dogs coverage had lapsed 2 months ago on 2-28-25 not from Nationwide but from Walmart when I tried to get a discount on his prescriptions. I was told a letter was mailed when my credit card payment was denied 1-28-25 but I did not receive it. My card had been compromised so I missed changing this auto payment to Nationwide. You’d think Nationwide would want to email me and let me know of this payment error to keep me as a customer. But no email was sent nor was a phone call made eventhough you have all that info. I’m shocked I didn’t even get a notice to re apply. This could’ve gone on for months. Since I wasn’t notified I did not have a chance to reinstate my old policy. Now I have to reapply and wait for 2 weeks to make sure my dog is covered. Very poor way to treat a valued customer. I’d like to be reinstated without waiting.

I received exceptional service today when I called to obtain a quote and add two more cats to my plan. The representative was helpful and knowledgeable about the various plans, showed compassion for animals, and expressed interest in learning about my pets. He thoroughly explained everything and even made me laugh. It was a delightful experience to receive such great customer service. Thank you for your assistance today.

Kevin was wonderful! Thank you so much for handling my new pet enrollment!

The process was quick and efficient, and the plans seem affordable

The process was fast and easy to sign up.