Nationwide | Pet Insurance Review

The customer service reps are friendly enough, but I'm very frustrated with the amount of time it's taking to review a claim for a condition that was CLEARLY not pre-existing. I filed my initial claim back in April and since then I've only gotten letters stating that more time is needed. At one point Nationwide said they needed to see paperwork from my "four other vets." Knowing I do not have 5 vets I looked at my records and noticed that they took the legal name of a shot clinic (the 4Pets Clinic) to mean that I was seeing other vets. A simple and hilarious error, but not one that should still be unresolved 3 months after filing a claim! My wellness claims have been processed very timely. It's just the injury claim that is taking a suspiciously long time.

I paid insurance for my dog for years and she rarely needed anything more than a yearly check up. This past year she has been through a lot and needed to go to the emergency vet clinic multiple times. Her VPI policy kicked in when this happened and gave me peace to not have to worry about the financial part while I struggled with the end of her life.

Once my deductible was payment.... payments for my claim came with a 2 weeks.... Very easy Fax info and payment received with constant updates on my filing and payments issued..Great Service

Service is very good. Claims are processed pretty quick and the on line makes it easy to see what's going on.

Every year the price goes up to insure your pet which I don’t care for. My dogs leg won’t be covered because it was a precondition. Not happy with those two things and may be looking for another insurance for my dog.