Nationwide | Pet Insurance Review

I don't know what has changed, but what used to take 4-6 weeks to get paid is now days to less than a week. That alone keeps me from looking at other insurers options. Submitting the claim is a breeze on the Vitus App, and now payment through CQP, and quick turnaround on same is absolutely fabulous! I don't have to worry about affording and providing care to my fur baby for those emergency situations that add up quickly. GREAT JOB NW PET!

Nationwide is always helpful, easy to get information from, and reimburses what is covered under your plan. Straight forward -no surprises!

Great

customer service is great. I typically have to call each time I want to submit a claim because something either isn't clear or I can't find information online. The claim process really does need improvement. The online form submission didn't work and the whole "form" process is old and should be updated to an online form and then attach the bills. Also, the need for all the diagnosis codes, etc should not be for me to complete; it's too complicated and time consuming for the customer. The vet bill should be enough information. The overall process is cumbersome, complicated, involves too much time and too much information. Thank you, Chris

I had looked at a few Pet Insurance companies and based on what was offered and friends recommendation I chise Nationwide. I am very impressed with the turnaround time on Claims submitted.