1
out of 5
POSTED: | BY: Susan
Worst customer service and claims evaluations
The claims adjusters are the worst evaluators when it comes to medical diagnoses!!!!! They classify everything my dog had as gastroenteritis in order to refuse to pay claims as they used that as an exclusion with a one year old dog that had diarrhea as a puppy adjusting to foods therefore when she got real sick and needed 3 days at the hospital for a bowel obstruction they refused to pay even after the vet called them and explained it was not gastroenteritis but an obstruction that thankfully passed they still refused to pay saying it was gastroenteritis I am a doctor and it was NOT gastroenteritis and the vet did a one on one call and they refused to listen to the VET! So disappointing it cost me a couple of thousand dollars they refused to cover because they say puppy diarrhea adjusting to new food was gastroenteritis and anything to do with anything GI they will lump into a fraudulent diagnosis of gastroenteritis in order to NOT PAY A CLAIM!!! SO WRONG!!!!