Nationwide | Pet Insurance Review

My dog suffered a ruptured cruciate ligament that required surgery. Nationwide Pet Insurance was true to their commitment and paid what was covered under the policy. I have had my dog insured since he was 6 months old and am so grateful for his coverage.

Not sure. Need to see what you guys will cover from his bills. So far, been happier with coverage from Trupanion on my other pets.

Always great service and never have a problem with any of my claims. Peace of mind knowing I have coverage whenever I go to the Vets office. Taking care of my dog and keeping him healthy and happy is very important to me and my family.!

Nationwide Pet Insurance has responded promptly and efficiently to every claim I have submitted. I have seen a significant improvement in 2020 in the amount of time between submitting a claim and receiving the benefit payment in my bank account.

Normally I had not had much of an issue with receiving my claims with Nationwide at all... I thought it was the best service yet. This even includes the fact that I have had pet insurance for my cats for 3 years now and have never used it once until recently and still have not had a reimbursement from Nationwide on my cats. This last claim I had with my dog Colette I was extremely disappointed. It took them from 12/29/2019 to March 2019 to reimburse me for the visit. Every time I called I only got stonewalled with this is a normal practice. I just wanted to know why they were asking for medical records not once but twice even though I had already explained I did everything they asked me to do since adopting my puppy. They still felt I was deceiving them and that I had the dog go somewhere else to be treated that I was not telling them about. This disappoints me because the only thing I have ever done was to be completely open and honest with this company and follow everything they had asked of me. I understand the review but when I ask why and the only thing a manager could tell me was this is normal practice and not the actual reason why they needed me to send not only all of my dogs medical records but also a letter stating that we had not brought the dog to some other place to be checked out, was really disappointing. this could have been taken care of more than a month before had they just been open with me and came right out and asked me this information. They said it was normal to have this review fo the second claim.. this was the 5th claim. Just disappointed in this place now, I definitely will tell those that ask me about the pet insurance of my experience for clarity on what they will face if they decide to go with this company