Nationwide | Pet Insurance Review

Nationwide has been amazing I recommend them to everyone I know

For several years, I had Nationwide (started under its former name, VPI) for another dog prior to Rusty and then a premium plan for Rusty which I believe cost $60/mo during last year's policy period. When it came time to renew for this policy period we are currently in---AND ADD A (NEW TO ME) SECOND DOG)--It appeared his same coverage was going up to over $90/month. In lengthy research at renewal time and then in a lengthy phone call with a man at your company (his name is in my records from last year), I was told significant factors, mostly cost, predicated the huge increase. I explained to the man that Rusty had to go to vet every three weeks for an anal expression and I wanted to be sure he would still be covered when I went down to the medium premium. He said, "All existing conditions will be honored." When I asked him precisely about coverage for that process, he told me it was covered and I would see full details in the documents that would arrive by mail after I renewed. I COULD NOT ACCESS THEM ONLINE AT THAT TIME HE SAID. Now I add Star's policy and everyone at my vet's office was horrified as I was told by your company that the heartwrenching diagnosis of heartworm we incurred this year WAS NOT COVERED. The office cited three insurance companies that do cover it. These policies I currently have do not even coverage basic prevention practices, among them vaccines and monthly prevention dosages for heartworm---WHICH I AGAIN WAS TOLD THEY WOULD---- It is for these reasons and for the very very very disappointing misinformation ( a kind word is being used here as is the intent of the whole tone of this letter--but make no mistake--I am disappointed, angry about the costs I paid for insurance that was fairly useless when I was told otherwise) your company provided to me, a fairly longtime customer, I am resuming research for companies that will provide me adequate coverage and actually advise me correctly before I purchase it. EXTREMELY DISAPPOINTED AND FINANCIALLY DAMAGED, Susan, Rusty and Star

We appreciate the service that you have always provided for Jessica, and with her recent eye surgery we know that you are helping her and us out. Thank You, Mercedes and Michaels Woods

We just started with NPI last year and the quality and consistency of claim care is wonderful! So easy. So efficient. So fast. Thanks so much NPI. You are a game changer!

We highly recommend Nationwide Pet insurance to all pet owners. It's affordable and the support has been top-notch!