Nationwide | Pet Insurance Review

I insured my puppy on the first day allowed after bringing him home. My first few claims for things like puppy vaccinations were paid without issue. But as soon as I had any kind of recurring vet expenses, Nationwide spent two months digging through repeatedly submitted medical claims and grasped at straws to find something they could claim was a pre-existing condition. Additionally, my claims were delayed for as long as possible prior to the determination being made. In my opinion, it is clear this company will do whatever they can to find a way to decline any chronic claims. I am not impressed and have told my vet, who is sharing that info with other clients.

Our furbaby has been insured since day one with Nationwide. Have always had excellent customer service, very caring reps when i have called... and now the claims process was even easier online.

When we got our dog, we went online and picked nationwide insurance because we thought it was the best policy out there. We purchased the most expensive policy that you had to offer. When our dog got impaled on a branch and had to go in for emergency surgery, the staff at the veterinarian hospital asked us what insurance we had. When we said Nationwide the rolled there eyes and said “good luck”. We soon found out why. The bill for surgery and two night hospital was $5,200. Nationwide paid $800 stating it was the same as a dog bite. After appealing, you paid an extra $600+. We spread the word on social media about what you did and we are presently shopping for another insurance carrier.

Claims were quickly processed and pretty easy to submit. Company is a good deal

Your customer service is fabulous...the website filing for claims not so much. Everytime I try to attach a PDF I can't and have to submit to an email address. You should fix this!