1
out of 5
POSTED: | BY: John
You always end up paying back a fraction of what I pay and your dispute process is impossible to navigate.
I have had your insurance on my dogs for three years. I have been disputing claims throughout that time. Each time I dispute a claim determination, you make it impossible to speak with the person reviewing the claim or with who makes descisions. You even make things up like "the dog had surgery on that leg before" when it was the other leg and i have submitted medical records twice. I think your customer service is awful as well. filing a claim is only easy because i found a third party app. you should be more like health insurance where the vet runs the claim and you pay the "co-pay." You are terrible and I can't wait to find a better option and fire you.