MetLife | Pet Insurance Review

I’ve had MetLife Pet Insurance for about a year and a half now for my pup, Coco, and I continue to be so impressed by the care and consistency of this company. Just last week, I took Coco in for her annual wellness appointment. I submitted my claim the same day, and within three days, the reimbursement had already hit my account. It was fast, seamless, and just… easy. That’s not something I take for granted when it comes to insurance! What I really appreciate about MetLife is how reliable and responsive they are. Their site and app are intuitive, they always follow through, and they include thoughtful touches that remind me they’re more than just a business — they’re a team that cares. Every time I submit a claim, I get a message checking in: “First, is your dog okay?” That kind of human-centered approach means a lot. When I first signed up (based on a friend’s recommendation), I had no idea how quickly I’d need the coverage. Just weeks later, Coco ended up in the emergency vet after eating sticks and rocks at the park — poor thing had to be hospitalized and put on IV fluids. It was scary, but knowing MetLife was going to cover 90% of that bill after my deductible brought huge peace of mind. And they did. No hassle, no drama, just support. MetLife has truly been a lifesaver — for both my dog and my wallet. If you’re on the fence about pet insurance, let this be your sign. This team has your back.

Always helpful from 2008 to 2025

When I did call the call center the service was great. Sending an email on my issue did not get a timely response so I did have to call. Uploaded documents disappeared or claim was denied in error. A recent claim was somehow added twice under two different claim numbers. Issues have been technical issues that can be quickly resolved with a phone call.

Everyone has been helpful and friendly. The app is user friendly and easy to submit claims.

Submitting claims is easy. Quick processing time.