MetLife | Pet Insurance Review

4.6

out of 5

Number of reviews 5,862

2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
4

out of 5

POSTED: | BY: Tim

Some confusion in documents submitted…

Some confusion in documents submitted but after phone call all was cleared up.
3

out of 5

POSTED: | BY: Justin M

While the insurance coverage is great…

While the insurance coverage is great, the claims process is extremely slow, often taking over a month now for reimbursement to be sent per claim. The “required” documentation per claim is often a bit excessive, every claim requiring provider SOAP notes, when not all claim events (I.E. refilling flea and tick prevention meds) necessitates a visit that generates those notes, and repeatedly uploading previous copies of notes that have no changes or additions to them begs the question why they are needed in the first place. All claim documents need to be spoon fed to claims persons and if all information isn’t spelled out in black and white, your claim is kicked back to you to provide more information and spell it out for them, which delays processing and distribution even longer. In the end, I guess the benefits outweigh the cost and the experience, but this entire experience could, and should, be better.
4

out of 5

POSTED: | BY: Gwen

They are great!

They are great. Very helpful when needed. The only problem I encountered was when I first started filing claims, and certain details were not apparent on the website. For instance, I had several claims active at once, and then lump sum payments were made without any accounting on the site itself. Difficult to keep track. I would recommend this company, but I would prefer that the hospital submit the claims and not me.
5

out of 5

POSTED: | BY: ROSARIO GARCIA RODRIGUEZ

Such a convenient experience I have had…

Such a convenient experience I have had and so easy
5

out of 5

POSTED: | BY: Paula W.

MetLife has been a godsend for my dog…

MetLife has been a godsend for my dog and me. I have had my dog enrolled for several years, and have never regretted it. It gives me confidence that I can get him the best veterinary care when I need it without being concerned if I can afford it. The claims process can be a little slow, and sometimes they want more clarifications, but the help center is wonderfully patient about answering non-medical questions, and ultimately the settlements are fair. Definitely worth it!

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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