MetLife | Pet Insurance Review

5

out of 5

POSTED: 01/03/2026 | BY: Steve

Quick communication and ease

Ease of use, navigation of website and quick response to claims. I also appreciate the consistent updates.

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5

out of 5

POSTED: 01/03/2026 | BY: M.C.Z

Knowledgeable and helpful

Very caring and helpful

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1

out of 5

POSTED: 01/03/2026 | BY: Carlos Ramos

Poor user interface both on website and…

Poor user interface both on website and on app. Payout methods didn't work, had to wait for physical checks to arrive. Insurance wasn't there for me when i needed it the most.

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4

out of 5

POSTED: 01/03/2026 | BY: Maria

After an explanation,,,When I first submitted Sta's diagnosis…

When I first submitted Sta's diagnosis it was rejected because she had a rash in 2021 due to fleas. She was diagnosed with Cushing's in late 2025. She had a horrible rash but it had nothing to do with fleas. Once I talked to someone on the phone, he understood the difference. Then Met life weighed in in Star's favor.

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3

out of 5

POSTED: 01/03/2026 | BY: AMBER COOPER

They raise my rates a lot every year

They raise my rates a lot every year. It seems like if I use it at all one year they raise it enough to cover the cost of following year. It’s bullshit.

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