MetLife | Pet Insurance Review

I am very unhappy with the quality of communication regarding my recent claim on policy #1778373-02 for my cat’s care. i was asked twice for the same information (no explanation about why the initial submission was insufficient - second submission was exactly the same and what was specifically requested). i received no information that the claim had been finally and successfully processed i received no information about how i would receive the claim payment i received a separate email from Pet_Info with a citi email with no introduction regard its connection to MetLife (other than a logo at the top). given the various scams on the internet, often using legitimate-looking logos, i was very skeptical of their request for my financial information. i received no information about why the payment amount ($165) was less than the submitted invoice ($202.18); what was denied and why? I called your help line and was told I had to subscribe to your app or wait weeks for a hardcopy check (why do i have to join your app? so you can track me and sell my data? ). The human i talked to was very nice but basically couldn't help me sort out my questions.

Submitting a claim is so easy!! And reimbursement was faster than I expected.

Easy to submit invoices and great overall experience. Highly recommend.

The young man who helped was kind, courteous & patient with me as he helped me submit our claims.🐇🐇🐈‍⬛

I got charged for my puppy to get neutered when he did not get neutered. I have no idea where you guys even got that from since it was nowhere in soap notes or vet records.