MetLife | Pet Insurance Review

3

out of 5

POSTED: 10/10/2025 | BY: Karen

Denial of eligible claims

There have been instances where eligible claims were denied and it was only because I called to query that I was told it was being “reviewed” by a machine, I assume AI. Because I called the claim was reviewed by an actual person and approved. It also takes several days sometimes 3 weeks before a claim is addressed. Neither of these occurrences is acceptable.

Read more on Trustpilot

5

out of 5

POSTED: 10/10/2025 | BY: customer

Clear and easy to use

It’s easy to submit my receipts and see where in the process my claim is. The policy it’s very easy to understand and see what is eligible for reimbursement and what isn’t. I am very happy with this plan and would recommend this to anyone looking for pet insurance.

Read more on Trustpilot

5

out of 5

POSTED: 10/10/2025 | BY: customer

Thank you!

I am glad that I took a chance with you all. You guys have been amazing and helped through hard time.

Read more on Trustpilot

2

out of 5

POSTED: 10/10/2025 | BY: Mike M

Frustrated

I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.

Read more on Trustpilot

5

out of 5

POSTED: 10/10/2025 | BY: Richard Tommasi

MetLife has been nothing but a top…

MetLife has been nothing but a top notch Insurance for my boy Romeo, his insurance is 100% better then my insurance coverage! Lol Ty MetLife for always going the extra mile for my boy !

Read more on Trustpilot