MetLife | Pet Insurance Review

Premium going from $68 a month to over $90 a month when policy renews. I get this policy on a group discount from my employer (Last Lowe’s Home Improvement). A roughly 50% premium hike is absurd. I will be looking at other companies pricing to see if I need to switch.

Easy enrollment

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The Customer Service is excellent! A knowledgeable and personable Customer Service Representative answers the phone generally very promptly after the automated system has answered. They listen closely and address the reason for calling, accurately. Very helpful! The confirmation of receipt of a claim is very prompt (usually within two days) and reimbursement is usually within five business days if the claim submitted by the claimant is complete! MUCH improved service than in the past! No "hidden agendas". Their reimbursement guidelines are straight forward and easy to to understand and Customer Service is always happy to answer any questions. We have been with them for 13 years. We are very pleased with Met Life Pet Insurance.

It's easy to upload the needed paperwork, the reimbursement is quick. Customer service is helpful.