MetLife | Pet Insurance Review

Great easy experience

Super easy to submit my claim, it was processed within a few days and I got my refund immediately. So glad I switched to MetLife, thank you!

Super easy process and very reasonable.

I want to start by saying that I truly value my pet policy with your company. However, I am very frustrated with the automated claims processing system and the way overpayments are being handled. On several occasions, I’ve received letters stating that you overpaid on a claim. When I called to resolve the “overpayment” by providing a card for reimbursement, I was told that repayment must be sent via paper check through the mail. We are in 2026, and many people- myself included- no longer use paper checks. It is a significant inconvenience to have to go to the bank to obtain a check and then mail it back, especially for an error that should not have occurred in the first place. Additionally, when submitting claims, if I know an item is not covered, I clearly mark it as “not covered” on the line items. Despite this, those items are still being processed and paid, which is what is leading to these overpayment situations. This suggests a flaw in the automated system that needs to be addressed.

Our insurance policy saved us $7100 plus on a recent emergency surgery Payment was prompt and submitting the claim was easy