5
out of 5
POSTED: | BY: Janine
The insurance plan is awsome but...
The insurance plan is awsome. I have 100% reimbursement for my older pets, but the new kitten I got a new plan for I could only get 90% reimbursement, so I'm disappointed in that, but the plans are so good its still the best around.
The only issues I have are constant confusion with the documents I send in. I'll see a claim on hold for missing documents, and I call in and no one can figure out what I'm missing, they say its all there and dont know why it was put on hold. It gets resolved but if I dont keep checking on my claims they'll never go through. Its happened 3 or 4 times now.
Every one I've had to talk to have been very helpful, though you can tell they have a script to read at times which just sounds stupid, but again not a huge deal. When there talking about the actual issues its fine.
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