MetLife | Pet Insurance Review

Phone explanations have been very clear. Currently, they show both actual denials and included in deductible as "denied". They are working to change that, which will likely reduce need to call.

Fast and easy to submit a claim online. Customer service was very polite and helpful.

I have not needed to make a claim, but I’m quite pleased with the program and customer support in setting up the service.

I have had three cats, one at a time, in my lifetime. All have been rescued animals. With the third cat, I decided to get pet insurance. Although the rescue organization said they had given her an exam before releasing her to me, I discovered she had inflamed gums. She needed to have her teeth cleaned, xrayed, and two teeth removed. With the bloodwork and the procedure, the vet bill was well over $1,000. I was so grateful I had elected to get the insurance. MetLife was very prompt in processing my claims, which helped my budget tremendously.

Met life has held true to their word and has paid all appropriate claims. I got this when Mia was 8 weeks old. They have paid for all shots and her recent spaying. I totally recommend them. Very easy to submit claims online and quick response time.