4
out of 5
POSTED: | BY: Ella
It's great until it's not
For context, I have been grandfathered in with a 100% reimbursement policy, which is something a lot of places don't offer anymore. So, I stick with Metlife. Metlife's main flaws are really just two factors. One, the turn around time for a claim is, on average, longer than other pet insurance companies. Usually 7-10 business days. I also noticed that the bigger the claim, the longer it takes to pay out. Two, is that you kind of have to babysit them. Mulitple times I have had emails sent to me in error from them (saying I am missing documentation), claims only paid out partially (it was over 4k of a vet visit and at first they only paid 2k, ignoring the second day of invoices entirely), and I also was billed twice at one point? The good news is, the customer service staff is really kind. Any problem I encounter, they fix it. EZ PZ. But it is frustrating that it happens to begin with. It feels like their automated system has flaws but I can't be sure the root of the problem. I'll continue to stay with them as they've always been able to make things work for me but be aware that you may have to keep on eye on things.
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