MetLife | Pet Insurance Review

Your website is too difficult to navigate.

Takes too long for reimbursement. I was NOT made aware that you can use ZELLE on their app. to.be able to get reimbursed much quicker! I wasted a lot of.time attempting to FAX, both my DVM BILL and found out.after weeks of waiting that METLIFE REQUIRES a SOAP NOTE from the DVM, which most Veternarian Offices don't provide without asking for it do to MetLife's Claims Policy. Also, I had purchased most of.my puppies from PAWRADE and found.out over a year later that all my dogs are considered in the Bull Dog Family and they took.my Payment of an additional $250 for a 10 year of.a HEALTH GUARANTEE of your puppy and it took a mortality of one of my puppies from a personal tragedy, to find out that my expensive FRENCH BULL DOG and my BOXER were EXCLUDED from their 10 year health guarantee as I was told by PAWRADE's 10 YEAR HEALTH GUARANTEE.

The last two claims were handled incompetently causing unnecessary back-and-forth emails which delayed the reimbursements.

Claim settlements are expeditious, fair, and thoroughly explained. Agents are easy to contact and are customer-focused.

I have had 3 friends join now. I tell them how much this helped us with our dog. Good to have my dogs had three surgeries since I’ve gotten this insurance so glad I bought it.