MetLife | Pet Insurance Review

4.7

out of 5

Number of reviews 10,598

2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
2

out of 5

POSTED: | BY: Patricia Formeister

Incorrectly combining claims and long wait times for processing

I submitted an initial claim by email on July 15th for two visits. Their website says most claims are processed with 5-10 day with some taking longer. After about 10 days I received word that some of the documentation was unreadable so I resubmitted using the documents using their app. On July 29th I submitted A 2ND CLAIM for additional expenses through email. Checking their website I saw that all the documents have now been lumped into ONE CLAIM. This was confirmed by the customer rep I spoke with. She additionally said that I could be waiting for 30 days for payment of the TWO claims. Their processing time is not what they say and has been getting long through the years.
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1

out of 5

POSTED: | BY: Ananya

They're scam! Beware!!

My new kitten was only 3 months old at the time he got sick sonwe took him to the emergency vet for the first time he ever saw any vet. They kept emailing me for missing paper wotks that I have submitted. It took me same 7 emails, same 5 phone calls and one month for them to tell me that they won't approve me because it's an pre existing illness! Mind you this is the first time, he ever got sick or seeing the vet!! SCAM SCAM SCAM!!!
1

out of 5

VETERINARIAN: Animal Hospital of Nashua

POSTED: | BY: Jill

claim

I had to cancel the insurance as I wasn't going to pay for something that was taking over 1 month to get reimbursement. I would submit everything they asked for only to receive an email saying they were missing information that I knew I sent and had record that I sent it. Their live chat is terrible as no one is available during the open hours. The email responses are not much better as these are vague and not helpful. There was no simple and quick reimbursement as everyone has said.
5

out of 5

POSTED: | BY: STACI BROWN

Everything has been great and…

Everything has been great and reimbursement are super fast and easy. I’m glad I made the decision to go with MetLife.
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5

out of 5

POSTED: | BY: Kristie Sewell

Everything was explained in great…

Everything was explained in great detail and they took all the time I needed to fully understand … Their emails and EOBs are easy to understand
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Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

MetLife Pet Insurance detail
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!
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