MetLife | Pet Insurance Review

Well organized company. They process claims promptly and inform us of the outcome.

My experience with MetLife has been very positive so far. Great live customer service which is not common in today's world. Claim process is very easy. All claims are promptly paid.

I am very happy with Met Life. They pay my dogs claims immediately. I fax in the proper invoice with a cover letter & the doctors notes. I recommend them highly.

I will be waiting to see if MetLife grants the contribution, compensation according to the purchased policy. This is my first claim.

I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly. What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed. It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.