5
out of 5
POSTED: | BY: Elizabeth
Love the customer service experience with Pin Paws / MetLife
The customer service through Pin Paws and MetLife was outstanding! Both reps were very knowledgeable and put me at ease.
4.7
out of 5
Number of reviews 8,172
2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year
Reimbursement for up to 90% of vet costs
Coverage for pets of any age and breed, and no lifetime or per incident limits
Get a quote in 2 minutes or less
5
out of 5
POSTED: | BY: Eric
Reliable
Hi,
I’ve had to deal with MetLife pet for a handful of years with my pet. Their technology has improved over the years and has made significant ease at making a claim. Their staff are super friendly.
5
out of 5
POSTED: | BY: John
Best pet insurance ever!!!
My happy and healthy Annie is very lucky to have such wonderful insurance from MetLife pet... The claims are always paid in a timley manor, she gets all her needs met! Lol.. We are proud to have MetLife Pet insurance for our puppy Annie. Thank you MetLife Pet insurance.
5
out of 5
POSTED: | BY: Cayte
Peace of mind
I am very pleased so far. I have signed up with the full preventative and health in addition to accident coverage. I've already been paid back from our first puppy shot visit. Submitting the claim in the app was very easy. Every time I've called with questions I've spoken to a real person without much wait at all! I would recommend.
5
out of 5
POSTED: | BY: Robin
Customer service A+
I had an issue with my account. I spoke with Shannon who was extremely helpful and pleasant. She helped solve the issue right away. If all your customer service representatives are like her, your company is extremely lucky. She was 10 stars!
Monthly Cost
The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.
Coverage
Reimbursement for up to 90% of vet costs.
Payout Limits
Deductible
Customizable deductibles from $50-$500
Age Limits
No upper age limits. Pets must be at least 8 weeks old to enroll.
Waiting Period
Accident – policy effective date (1 day waiting period); Illness – 14 days
Exclusions
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!