MetLife | Pet Insurance Review

My first claim was handled by a reviewer who either knowingly committed fraud or was simply incompetent, not sure which one it was. When I called to question it, i was told i would need to appeal it even though my vet’s documentation was fine so we sucked it up. Since then, we haven’t had any issues and are pretty pleased. The refunds take a little long to receive but that’s not a major problem for me. Overall, i am satisfied. If the first claim had been corrected, i would give 5 stars. Update: it took 2 weeks for someone to get in touch with me about my review. They maintained they were correct in their review. My puppy hurt is leg while sleeping in his crate. The vet notes show he had an x-ray that showed possible fracture at growth plate, was lame and painful. Was given pain meds. Because we didn’t physically see the accident occur, and vet took notes of “no known accident” because he was alone when it happened, MetLife denied the claim, categorizing it a soft tissue INJURY but calling it an illness (which he was in waiting period for coverage). Make that make sense.

It was super easy to submit my claim! And i received my money back very quickly!

It is easy to file claims and they are processed in a reasonable amount of time. Any time I have called with questions, the staff has been helpful.

The rep took time to go over information and options and answer questions. He helped me choose the best option for my pet.

Excellent coverage and extremely friendly agents every time I call!