MetLife | Pet Insurance Review

MetLife pet insurance has very good coverage and claim processing times have improved. The not reason I didn’t give five stars is because the claims process is a little cumbersome. You must download a claim form, fill it out, scan the form, and upload the scanned file. It would be nice is an online fillable form was available that could be saved to a pdf.

It’s a little difficult/confusing to submit documents and I’m constantly receiving alerts that more documents are needed with not much of visibility into why the documents I already provided are not enough.

Filing claims is easy in the app. Sometimes processing is a bit slow.

Quick turnaround time from claim to reimbursement. Excellent customer service when I called with a question.

There is a lot of delay and frustration with the reimbursement process. Either my vet who submits my claims or me are constantly having to provide the same information over and over again. It is really nitpicking it seems sometimes. For example, an invoice that showed the amount due, the payment, and then there was an additional line item showing that satisfying the balance, and then a zero due line. That got pushed back at least two times with the reason being it didn’t show payment.