MetLife | Pet Insurance Review

I’ve had MetLife pet insurance on both my dogs for the past three years. As of lately processing claims has become a hassle and is often messed up requiring you to HAVE to pay close attention. Example is when processing a two claims at the same time (one for each dog) the app has automatically changed one of the claims from one dog name to the other on its own about a few days to a week after the submission. The problem with this is they will either deny the claim as a double submission or recently approved it under the dog who has 90% coverage vs the dog who has 100% coverage. Updated Friday, 9/5/25. I responded same day to MetLife response as requested through email same day and their response was someone would reach out and call me. Still waiting. Looks like sometimes their responses to bad surveys is to make them look responsive and accountable but actions speak louder. Do better MetLife

Excellent and efficient insurance, claims process and staff. Thank you.

Very easy to make a claim. Up to date information on progress of a claim.

The app is so easy to use! Take a picture of your invoice, upload and you will receive a message that your claim is in review. A few days later you get your claim approved. Thanks for keeping it simple.

We purchased this policy for both of our new puppies two years ago. It has been so helpful with a couple of pet emergencies over the past year. Their response and customer service is great! I highly recommend MetLife Pet Insurance!