MetLife | Pet Insurance Review

The fact that this review starts out with "what went wrong this time" is crazy. I'm a new owner and my first time owning a pet. I purchased this puppy for moral support due to me losing my son 6/15/2024. I want to make sure I'm doing everything right when it comes to my fur baby, but Met Life has not made this easy for me. I purchased this insurance through my job and Met Life made it seem at the time that they are the best and want their customers happy. I was excited so I follow through. Recently I had to make a claim, and it has not been easy dealing with Met Lifes staff at all. They are not professional, friendly, nor do they care about their customers concerns or feelings. It has now been ten plus days, and I have yet to receive anything. The lady I spoke with today stated "my claim hasn't been touched yet and that I would still have to wait six more business days before I see or hear anything happening. She was so rude that I ended the call before I said something she wouldn't have want it to hear. It's mighty funny how they reel you in and take your money, but so slow to the claims that their customers submit. Like the others on here, if I could put no stars I would. I would love to know if anyone has gone another route for pet insurance? And if so, who? I need to be a part of someone business that cares about my concerns and not just in it for the money. Sorry but not sorry MET LIFE YOU GUYS NEED TO DO BETTER.

MetLife has been an absolute life saver for us. I highly recommend them for your pet insurance needs. Customer service is awesome. Easy to submit claims and everything is thoroughly explained

My dog had a balloonplasty procedure at Ohio State University. I adopted a 3 yr old frenchy/staffy mix from "The Love Pit:" in Dallas, Texas. Some how his heart murmur slipped thru the cracks. When He arrived in Ohio I noticed he was passing out after exertion. Most probably this is why his owner did not pull him from DAS after he was found wondering the streets. His heart was malformed in 3 places. He was a walking timebomb. I am retired and could not have afforded his heart procedure but knowing he was a frenchy who often have health problems, I signed up for the insurance through Adopt-A-Love. I have never purchased insurance before and not one but two diabetic dogs (not at the same time) and knew the amount of money that it took to keep them alive. This time I was not going to let that happen. Metlife paid every claim as promised! It was easy and efficient. What a great company and my little guy is like a different dog. They not longer think he will live a signicantly shorter life and he can pretty much act like a dog again. This is all possible due to CareCenter. Cincinnati, Ohio, Ohio State University, Columbus Ohio and affordable thanks to Metlife! I feel like I won the lottery.

I would give this company a minus 10 if I could. I submitted a claim. The vet's office erroneously included a grooming done on 9/3/24 with the sickness visit dated 9/30/24. The policy effective date is 9/5/24. My first mistake was thinking that they would have the brains to realize that the grooming was the only service prior to the effective date and that they would allow the sickness claim. WRONG. I called when I saw the rejection of the total claim and both the customer service person and her boss agreed they erred and sent it back to claims. Then the Claims morons rejected it a second time for the same reason... they said the claim was prior to the effective date. I spent another 3.5hrs calling, chatting, etc. I was told no supervisor was available on Sunday. I called back and the person said she would connect me to a supervisor. I held on until they disconnected me. Called again and asked the woman to please remain on the line until she had a supervisor pick up. Of course, the supervisor picked up but when the first person hung up, i got the recording to rate the call and then it disconnected. Finally the supervisor (who isn't there on a Sundays) called me back. Bottom line: they say the onus is on ME to get the vet to issue a corrected Invoice AND a letter of explanation stating the grooming was erroneously included on the 9/30/2024 invoice since the idiots in Claims apparently reject everything on an invoice erroneously dated prior to the effective services if there are subsequent services rendered. Then I will resubmit it as a new claim. I will also contact the BBB if this isn't resolved within 30 days.

We have had Met Life for 8 months now for our dog. She just turned a year old, everything that she has needed(shots, heartworm and vet visits) has been taken care of ( after deductible) by Met Life. We have had no problems and they are promt ,professional and fast. Thanks