MetLife | Pet Insurance Review

My cat Flynn was diagnosed with diabetes in June. I submitted my claim for reimbursement, along with the invoice, one year of medical records, a statement of events, and the SOAP. They put the claim on hold; they said they needed a copy of the declaration page from my previous pet insurance (Spot Pet Insurance) and sent the document as requested. Then I was told they needed the invoice for the claim, so I sent another copy. After that claim was put on hold again, now they wanted a copy of the "SOAP" that I had already sent, sent again. Now the claim was marked "Completed" and the claim "DENIED." So, I called again for the fifth time and got whoever answered the phone; you never get the same person. During the call, the representative tells me everything is fine; it was just a computer mix-up, and the claim is being approved for payment. I checked the MetLife Pet App; now it's on hold again. It did show at one point I was going to receive around $700 for the claim, but it should be around $1100 after the $200 deductible and the 80%. I just checked again, and now my reimbursement is $36. They won't call back when I've requested a manager or supervisor. I did talk to a supervisor on July 11, and she told me she would call me back on Monday, July 15 (no call). I wish I would have stayed with "Spot Pet Insurance." To close, I was told by one of the representatives that they understand my frustration, but have I considered putting the cat down? 

They are 100% useless. They will cover $2 of a $1000 claim if you are lucky. They claim it’s for emergencies, but your pet needs to explode to claim any of it

Terrible. Ignore and refuse claims. I filed for a reimbursement for my dog's euthanasia. Waiting for the reimbursement and continuing to pay the monthly premium. Called a few weeks after filing the claim and was told it has been received and is in process. Just called today (6 weeks later) and was told there was no itemized bill included. I was never informed of this. I had the invoice and emailed it. We will see how long it takes to hear nothing again. Don't waste your money.

Very easy to use. Customer service was very helpful with the ONLY 1 time I needed to speak with someone. Thanks Met!

I have had MetLife for my dog for years. Unfortunately, he recently fell ill suddenly and passed away. The claim process was very easy. Every time I spoke to someone, they were very kind, compassionate, and explained the claim process thoroughly. I received reimbursement according to my plan without issue. I would recommend and use this carrier for pet insurance in the future!