Healthy Paws | Pet Insurance Review

Before I was able to bring my puppy home, the breeder would not release him until I showed proof of pet insurance. So I had no choice but to purchase pet insurance. I was going to cancel because everyone was telling me to. Thank god I didn’t! My puppy got very sick and was admitted to the hospital! Healthy Paws acted on my claims immediately! I was reimbursed within a few days! They are hands down the best! I tell people to give up a manicure or for the guys, order a few less beers and get pet insurance!

Have used them for almost 9 years - rates have gone up understandably, but customer service, response time, and coverage has remained the same. It has been well worth getting insurance since it takes away any hesitation to get things done for our dogs without worrying about the financial piece of it.

Our puppy was electrocuted and was hospitalized for six days. If it wasn’t for our friends that recommended insurance through Healthy Paws, we would have had to put Odysseus down. Healthy Paws is affordable and covers almost everything. All we had to do is take a picture of the paid invoice and upload it to the app. It was also easy to speak to customer service on the phone. We can’t speak highly enough about the company.

My cat passed away on 5/15/23. I received an email stating my policy has been cancelled on 6/1/23. I was charged for June on 6/7/23, but the payment declined because I moved money out of that account. I received an email stating they hoped me and my (deceased) cat were well and telling me my payment didn’t go through. I call, waste 1.5 hours on the phone with 2 supervisors. They can’t find the email THEIR company sent me. I have to forward it to them several times. And no one can answer why my card was erroneously charged, when my policy actually will be cancelled, or whether I may be charged again. I was actually told they could not guarantee that I don’t get charged again, for a cancelled policy for a cat who died last month. No one in customer service can turn off autopay or delete my billing info. They can’t even cancel the account. They have to send a request which can take 10 business days to some mysterious payment department that has no way to contact them. It was traumatizing to receive an email asking how my poor dead kitty was doing. And every email I’ve received is an obvious form letter. No actual personalized customer service. This company doesn’t care about your pets, only their money. They’ll even keep taking your money after they tell you the policy is cancelled because your animal died. Do not recommend to anyone. UPDATE 6/9/23: Received an email from a Customer Liaison Manager stating they’ve attached a notice of cancellation. They actually attached a copy of this 1-star review. That tells me two things: 1) this company has little to no QC process, even when dealing with incredibly frustrated customers. 2) the email I received was solely because I left a poor review. My several emails and calls did not matter. So if you review here, you’ll get a response, but you still might not get what you need. I’m sure I’ll get that cancellation notice someday…

They have reimbursed me for well over 20,000 dollars throughout the past 6 years. Including a mast cell cancer diagnosis and removal. They always cover everything they say theuly will. Wish the premiums didnt increase so much but you cant put a price on this type of peace of mind