Healthy Paws | Pet Insurance Review

We have been healthy paws for almost 4 years. Every claim has been processed swiftly.

Pablo has had Healthy Paws insurance since he was 5 months old. I have never had an issue from communications to claim process everything has gone so easily! I would recommend Healthy Paws 100%!!!

The entire experience with healthy paws is great. They are transparent and swift with claims.

Would recommend 100% Healthy Paws. My chocolate lab Pablo has been a client of Healthy Paws since he was 5 months old. I cannot say how easy the claims, communications has been with them. They go above and beyond for their pets. Pablo has had 2 major surgeries in the past 4 months from beginning to the final surgery all communication has been great, claims from start to finish easy no issues. They even checked on Pablo after his surgeries.

I have been a customer of Healthy Paws Pet Insurance since 2016, that's over 6 years. I spend a ton of money with them. For the first 4 years, I was pretty happy with the amount I paid and the reimbursements, but last year, they raised the price a ridiculous amount, $174.80 per month!!!!! I still paid it since my dogs are older (10 and 15) and needed the coverage and I was under the impression this was a one time increase. At the beginning of this month, I noticed that my bill had been increased another $91.07 per month bringing my monthly bill to over $400 per month! I called on 2/3 when my new bill came out on 1/31 (only 3 days prior) and asked about why the increase happened. I was told that it was due to my bills I was submitting which makes no sense. Insurance is here to protect us from when things happen. This is why every year I paid it year after year, not to just increase it to absorb the bills. I ended up lowering my coverage and increasing my deductible to lower my monthly payment. I simply asked that they make my request (3 days late) to be retroactive for the month of February and I was told no. I asked to speak to a supervisor and the woman on the phone, clearly reading from a script, just said there's nothing she can do. I submitted a complaint online that day. Finally, today, 17 days later, I was called by a woman saying that she heard I needed to talk to a supervisor. When I told her everything and asked just to make my changes retroactive for 3 days, it was the same "no" story over and over again. This was the worst customer service I have ever experienced! I would not suggest Healthy Paws to anyone!