Healthy Paws | Pet Insurance Review

You would be a fool to sign up for any other pet insurance outside of Healthy Paws. I wish human insurance treated people the way this pet insurance does. Not only to the cover more than you expect, their customer service is beyond friendly and understanding. My cat went for cataract surgery, out of the $5,100 it would have cost me, Healthy Paws made it so I only paid $1,100. The refund was so fast and they followed up afterwards to check and see how he was recovering. They even offered to see if I could have qualified for them to pay it up front so it wouldn't have come out of my pocket. Even his pre-op appointment, I was calculating that I would have had maybe $200 come back to me out of the $1,095; they sent me $677 back. I was blown away. Without a doubt, Healthy Paws has saved and greatly improved the quality of life of my little baby. I couldn't be happier or more impressed with how wonderful they really are. 100/10 recommend. There truly is no competition.

I have been with Healthy Paws for 4 odd years. My dog recently needed surgery and Healthy Paws paid it, no questions asked. It's times like these which normally test the 'professional relationship' - Healthy Paws made it painless - Which was really appreciated!

Update: less than 24 hrs after I posted the review both claims resolved. Thankful for them making it right in the end and apologizing but still disappointed that it came to me posting a review to get things done after a obstacle course with appeals for a month on a claim that was denied for a refill of a prescription they had already approved. They said they took the feedback and hope that improvements will be made because of it. So because of the apology and resolve I am changing my review from a 1 to a 4. I hope to never have to deal with a wrongfully denied claim again. Or if I do the appeals process goes much smoother.

I am so thankful I decided to purchase Healthy Paws insurance when I first got my pup and have nothing but gratitude for the quick and professional manner in which this company operated in processing a recent claim. Many years ago I had an immensely disappointing experience with a previous pet insurance company (a company I’m hoping no longer exists) and thought the entire industry was likely of similar “snake oil” practices. I later decided their bad apples should not contaminate the rest, and spent considerable time researching options when I got another dog...and it was well worth the effort. Thank you for being a company that operates with integrity, kindness and compassion, and for actually doing what one hopes will be done when unfortunate circumstances befall a beloved member of the family. Such a refreshing and welcomed quality. Keep doing what you’re doing!

The very First time we had to use Healthy Paws for our dachshund we were DELIGHTED with their quick response (same day) to our claim and resolving it (within 6 days). They live up to what they claim they will provide!