Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 10,775

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Top-Rated Pet Insurance Plan No maximum annual or lifetime payouts One easy-to-understand pet insurance policy Most claims are processed within 2 days Use any licensed veterinarian in the U.S. or Canada
5

out of 5

POSTED: | BY: Kaushik Pattamadai

Excellent service, easy claims process

My golden doodle (2.5 years old) recently faced a serious health concern that had both long term health as well as immediate financial impact. In the midst of these stressful life events, it was extremely simple to navigate the Healthy Paws app to submit claims. I remember early on, enrolling into the product was super streamlined as well. I think the Healthy Paws team has figured out the optimal balance of direct customer interaction (via emails etc ) vs self serve technology that is simple to use. I have been very impressed with the claim processing workflow that gives the customer a clear sense of processing times, explanations for coverage etc. Very happy with the Healthy Paws team and looking forward to a long continuing relationship.
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5

out of 5

POSTED: | BY: Kaushik Pattamadai

Excellent - Healthy Paws App, Claim Process, Customer Service

My golden doodle (2.5 years old) recently faced a serious health concern that had both long term health as well as immediate financial impact. In the midst of these stressful life events, it was extremely simple to navigate the Healthy Paws app to submit claims. I remember early on, enrolling into the product was super streamlined as well. I think the Healthy Paws team has figured out the optimal balance of direct customer interaction (via emails etc ) vs self serve technology that is simple to use. I have been very impressed with the claim processing workflow that gives the customer a clear sense of processing times, explanations for coverage etc. Very happy with the Healthy Paws team and looking forward to a long continuing relationship.
5

out of 5

VETERINARIAN: San Jose Animal Hospital

POSTED: | BY: Parker Jiang

Great Experience with Healthy Paws!

Last week I submitted a claim for a cat ER service; HealthyPaws provided super fast claim review and reimbursement (all within 48 hours); and also great customer support! I would recommend it if you have a need for fast claim processing.
1

out of 5

VETERINARIAN: VEG brooklyn

POSTED: | BY: lori mclean

really?

i can't believe this company has received nothing but positive reviews. i am yet to receive a check from them. they have never notified me when my claim is being questioned. their directions on submitting more information is paltry. i've heard from several neighbors that they have never received a payout, as well. is feeling like a huge waste of my money and time.
1 comments

POSTED: | BY: Healthy Paws Customer Service

Lori, We’re sorry you are not satisfied with your plan. Your initial claim was denied due to missing information. We were in need of your pet's complete medical records and did not receive them, as such the claim was closed. We sent multiple notification emails to you noting that the claim needed documentation in order to be completed. We also sent your veterinary clinic multiple requests asking for records. Please note that when the necessary documents are received we can gladly open the claim for review. Your other claim was denied due to the invoice items falling under one of your plan's limited exclusions. The Healthy Paws Team

5

out of 5

POSTED: | BY: Ashley Seaton

Healthy Paws saves the day again

Healthy Paws saves the day again. Other pet insurance providers may cost a little less, but I will go with Healthy Paws every single time. They make the claim process so much easier and payouts are so much faster - so you can focus on your pet and not have to worry about following up a million times or compiling medical notes or wondering if they are going to reimburse you or not. My frenchie was recently diagnosed with IVDD - it was terrifying, but I at least knew that she was going to get the best care possible because of Healthy Paws. So, so grateful for this service.
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Monthly Cost

$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance detail
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.
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