Healthy Paws | Pet Insurance Review

This company is not only extremely efficient at getting claims processed and mailing the reimbursement checks quickly but they have an outstanding customer service team. They wrote a personalized email checking on my dog and asked me to give him a hug for them. I was extremely impressed by this as most large companies send automated impersonal emails. My dog had major surgery within 3 months of having the policy and I was so nervous that there would be red tape to go through to get the reimbursement check. Much to my relief I had an email within an hour saying the claim was processed and the check was on the way.

Our 4 1/2 month old puppy was in the back yard and sustained a laceration to his paw. We took him to the vet on Sunday, on Monday they stitched him up, and on Saturday we received a reimbursement check from Healthy Paws. Not knowing if we had cleared the 15 day waiting period we called to speak with a representative. The representative was very helpful and informed us that we were covered and to have our veterinarian submit the claim form. The final touch was when we received an e-mail from the Claims Manager to inquire how our puppy was doing. The level of service we received from Healthy Paws exceeded our expectations.

We've had pet insurance on our cats for years with another well known company and while that company was okay, they could be a huge hassle with claims, and also had caps that caused us a lot of financial hardship when our darling kitty girl developed IBD and a panoply of other illnesses caused by IBD and the meds we had to give her to control it. We lost her in May of 2012 and got a kitten to help us heal, and 3 days after we brought him home we decided to put insurance on him, but after 10 years with the other company we wanted to switch to a better company if we could find one. We found Healthy Paws, and due to the excellent reviews and no cap policy we went with them for the new baby. Since he's a healthy kitten we didn't expect to use the insurance for a long time, but lo and behold, two weeks ago in the evening he threw up some unusual things and off to ER we went. X-rays revealed that he'd swallowed a hard piece of plastic, about 2" x 1" and needed emergency surgery. He came through beautifully and is happily bouncing around again -- but the bill was around $2400. Healthy Paws paid 90% of it (with our yearly $100 deduction) with no questions or hassles whatsoever. Not only that, but they received the claim from the ER on Sunday and we got the check in the mail the very next Thursday -- so in 4 days they got it, processed it, and mailed the check. Being a pet insurance veteran I can promise you that you can't do better than Healthy Paws on all levels. Outside of

Our 8 month old puppy developed a growth on his side that had to be removed and biopsied. The cost was over $900 and Healthy Paws was very prompt, professional and surprisingly caring. Our claim was processed and paid in less than one week.

Being that this was my first claim with Healthy Paws, I wasn't too sure how the process was going to work. I can't believe how fast my claim was processed. I submitted my claim early Monday morning, received an e-mail from Healthy Paws confirming the receipt of my claim later that same day, and by Friday I received notification that my claim had been processed and my check was on the way. Healthy Paws took it one step further and e-mailed me to ask if my dog was doing better. The whole experience was truly beyond my expectations and made me so glad that I decided to open a policy with them!