Healthy Paws | Pet Insurance Review

I switched from another highly rated pet insurance company to Healthy Paws about 15 months ago. I wasn't dissatisfied with the other company, but Healthy Paws got higher ratings on this site and the premium costs for identical coverage (90%) were less. My puppy is now a teenager, after a full year of getting into puppy health trouble - at a toxic salmon carcass, intestinal infection, developed a limp, had a transient out of limit blood test. Long story short, he got the right vet care each time with no worries for me about cost. All claims have been processed and approved within 48 hours of my vet submittal, with friendly and concise email notifications. They are the BEST! One tip I have for Healthy Paws customers - if your claim is taking a long time, it's your vet delaying the paperwork, not Healthy Paws!

My dog got into some acetaminophen and had to be transferred from our normal vet to a 24-hour veterinary hospital. This was my first claim since insuring him and I couldn't have been more pleased. When I called to verify benefits, the person I spoke with was very polite, helpful and also expressed concern for my pet (maybe I've become jaded, but I wasn't even expecting that). Since this was our first claim, it took about 10 days to get everything finalized, but the follow-up claims I've submitted since then have been approved within hours. The thing that initially attracted me to this company was that they didn't have annual maximums for coverage, but covered a percentage with no maximums. Hip dysplasia and hereditary conditions are also covered, which is pretty rare. Most importantly, they are very clear about exactly what is covered and what is not and I did not have any surprises when I received my Explanation of Benefits. I have recommended them to all of my family and friends and would strongly encourage you to go with this company.

My poor 2yr old cat had only been covered for a couple of weeks when she broke her leg at 2 AM. I bought HealthyPaws for her because I had checked out this review site in advance, but I was still worried about being denied. The animal hospital I took her to seemed slightly worried too as they'd never submitted a claim to HealthyPaws before. The hospital called HealthyPaws in the morning and checked to make sure everything would be covered before they started, and HealthyPaws quickly gave them an answer that it would be. HealthyPaws states it can take 7-10 days to process your first claim as they work to get all of your records in. I made sure the hospital I went to had every record I had from when I adopted the cat. In turn, HealthyPaws had everything they needed and within 24hrs my claim was processed without a single issue.

Our 1 1/2 yr. old corgi pup needed tricky oral surgery for repair of mandibular degloving after getting into a fight with our pointer. Of course the incident happened on a Saturday night and we had to seek emergency care. I had never had pet insurance before but a year ago, I felt this pup was so active and such a chewer that I should look into coverage. I compared and chose Healthy Paws because they offered the most comprehensive emergency coverage at the best price. We ended up taking our corgi to a university veterinary hospital in Philadelphia for specialty surgery and a two night stay. My claim was handled and paid so quickly and efficiently that I was shocked. The follow up emails to see how our pup was doing were very much appreciated. Can't say enough about Healthy Paws coverage and claim service.

From the wide array of coverage options, to the fantastic customer service to the prompt reimbursement and easy claims process, I wouldn't go with any other pet insurance company. They truly care about your pet and always follow up to see how they are doing. The people who work there are extremely friendly and helpful. They do everything they can to help you when you need it. Thanks again Healthy Paws!