Healthy Paws | Pet Insurance Review

Insured my 10 wk old kitten Zinc six days after I got him from a local shelter. Had a 15 day waiting period for coverage. On the 16th day my new kitten had a severe limp. Took him to the local vet, after multiple ex-rays we were told he just had a sprain. The following day he was very lethargic and had a temp. Took him back to be told that he may have something called kitten limping syndrome and that the stress was causing the temp. This all happened on a Fri-Sat. On Monday I faxed all paper work to the insurance.This was my first claim ,I was unsure how quickly this would be settled and if there would be any complications. To my great surprise it was all handled with in 8 days. They paid everything that I expected them to, so no surprises. The only discouraging experience was that after the claim my insurance rate went up by 6 dollars on my other animal ( no claims) after only having it for a year. All in all though I must say very satisfied.

We had our little (8 lb) Fox Terrier (Jax) since he was 8 weeks. When he was just 7 month he came up lame one night and we were scared - took him to the animal ER - it turns out he slightly dislocated his knee. The ER Visit and follow day Vet Visit hit the $800 mark - Put the super kind people at Healthy Paws came to the rescue - they review the cases, called with a few questions - and zoom, our claims were processed with a few days... and Jax is running around like all puppies should - happy and healthy (paws) !!

I'm extremely happy with Healthy Paws and their customer service. My dog coincidentally got sick the day her coverage started, which was also the day after I signed up, and Healthy Paws still didn't hesitate to reimburse us. I'm sure some insurance companies would've found some reason not to reimburse her claim. We received our check in about a week. Also, a couple of days after filing our claim I received an email to check on how my puppy was feeling and even asked for a picture. You really feel that you are dealing with a company that legitimately cares for their clients, which is rare these days.

I cannot recommend Healthy Paws highly enough. This company is honest, reliable and claims are paid with amazing speed. For example, my Yorkie had to have a test for Addison's Disease yesterday morning that cost $206.00. When we got home from the vet's office, I faxed over the claim form and invoice and I received an e-mail from Healthy Paws at 4:15 yesterday afternoon saying her claim has been processed and a check for $185.40 is on its way. Amazingly, this is typical for Healthy Paws, not the exception! My yorkie has been regurgitating since May 5th and I have taken her to her local vet and U.C. Davis (veterinary teaching hospital)several times. I knew that the literature said that Healthy Paws continues to cover a condition, even after the current policy has to be renewed. I have never heard of any other pet health insurance company with that policy, so needless to say, I was a little worried when Sophie's policy renewed early this month (July). Sure enough, Healthy Paws has continued to pay for her medications, tests, etc. even after the policy renewed. I honestly do not believe that you will ever find a better, more reliable/honest pet insurer than Healthy Paws! I recommend them to everyone I can get to listen!

We signed up 2 years ago for Healthy Paws because we understood it was the best. We've already had a premium increase, and are scheduled for another. Apparently the premium increases every year, but they don't tell you that going in. We have never filed a claim, so all the below information doesn't apply, however, this is something people need to know in advance.