Healthy Paws | Pet Insurance Review

Healthy Paws is a great insurance company for pets. We have used them for all 3 of our dogs and always had great customer service. Their online forms are easy to fill out and the turn around time is excellent, they honestly have a team that understands their customers concerns and the compassion to help their situations to be less stressful.

Heathy Paws makes having a puppy much easier than usual because it takes a majority of the first year scares medically. Our puppy isn’t even one yet and has already been to the vet multiple times for different reasons. So grateful for Healthy Paws and the ease of submitting claims as well as the fast reimbursements.

Unfortunately, my dog needed to have surgery, recently. I called Healthy Paws ahead of time, and a representative kindly assured me that she didn’t see any problems with the expected claim. She sensed my worry and wished us luck with the surgery. All went well, and I filed the claim on Friday online. By Monday, it was approved, and a day later, the reimbursement was completed. On top of that, they sent a separate caring email asking about my pet's recovery, sending her a hug, wishing her well, and providing contact information should we need anything. Whether that was personally written or autogenerated, a company that prioritizes this gesture is miles ahead of the rest!

Having used the insurance for two claims recently, I found that the processing was easy and fast. Every time I've called to confirm receipt of records or ask questions, I easily reached a friendly real person. Their website has been convenient for filing and confirming claim statuses, and they email updates, too. On top of that, they checked up on how my pet was doing after surgery giving me the impression that they genuinely cared.

We have been very happy with Healthy Paws. Their response time is so very fast and we appreciate the great customer service we've received. We have done our very best to keep Maizy healthy and happy, but are grateful to have pet insurance that helps take care of her needs when things happen. Every chance we get, we recommend Healthy Paws to family & friends.