Healthy Paws | Pet Insurance Review

I have a very large German Shepherd whom has had an interesting first year of life (hes a bit of a clutz). I cannot say enough good things about how amazing Healthy Paws is! My relationship with them thus far can be summed up by this most recent experience. Maverick (my dog), had an incident at a local dog park where he was injured unintentionally. I took him to the ER on Sunday night at around 7pm. I submitted the claim to Healthy Paws at around 7pm the following evening. I got a call from Jen at 7:45...stating that she was about to be leaving for the night but saw the claim and wanted to call and make sure he was ok!! Honestly...I have NEVER heard of a turn around time that quick anywhere..let alone someone genuinely caring that much. Not only did Jen call back within 45 minutes..the claim was approved..and the check was sent out the following morning! So do the math..incident 7pm Sunday night...Check in my hand Tuesday afternoon; trust me when I tell you NOBODY else would ever do that so quickly and with such genunine concern. Please do yourself a favor and get this insurance!!

My puppy cut her leg open at 5:10pm, just 10 minutes after my vet closed! Of course! So off we went to the emergency hospital where we waited to have her stitched up.On the way there I was so upset, worried about how much money this would cost when my husband reminded me that we now have insurance coverage and not to worry. What piece of mind! The moment we went into the examination room and saw the doctor the first thing out of my mouth was - whatever it takes, do it to make her right!!!! Oh did that feel good. When we sent in our claim, not only were we given a follow up phone call to see how our pup was doing, but to explain what was being covered as well. After our vet had sent all the records in to Healthy Paws we were contacted once again by a lovely representative who told us that we didn't submit a claim for some meds that we had gotten for the puppy some months before. Who knew? They read the records and said for us to submit them and we would be receiving a check back for them also... So we did just that. Then another follow up call to check to see how the puppy was doing? Really? My health provider wouldn't think of doing that! Not only am I thrilled to have this coverage but I feel lucky that we picked the right provider!

After incurring many thousands of dollars in surgery and other health costs over the life of our yellow lab, we vowed that never again would cost play a role in determining how (or if) to treat a sick pet, and so determined to purchase health insurance from the outset for Maggie, our standard poodle puppy. After doing on-line research and discovering that there are clearly very significant differences between pet health insurers, we narrowed our choices to 3 and, ultimately, selected Healthy Paws. Soon after, we added Jetta, our (then) 11-year old poodle/vizsla mix (we were pleasantly surprised at the modest cost of insuring a healthy but no longer young dog). One year later, the experience has been outstanding on every level. For one, the claim submission process is incredibly user-friendly. (If we concentrate, we can actually do it ourselves without any help from Maggie's & Jetta's feline siblings.) Within a day or two of submitting a claim Healthy Paws sends an email acknowledging receipt and a couple of days later another advising that the claim has been processed with a breakdown of the reimbursement. Our experience has been that a check is in hand in less than a week. The staff is extremely professional and caring and clearly loves animals. After submitting a claim for a leg injury suffered by Maggie, we received emails inquiring after her recovery, wishing her well and affirmatively suggesting that we submit claims for some earlier medications which showed up on

Healthy paws pet insurance is fantastic! They have customized claim forms for your pet and reimibursement is almost immediate. Once we submitted our claim and it was accepted and approved, we received our reimbursement check within 3 days. They are quicker than our "human" health insurance.

Interaction with this company is the easiest, most thorough thing! My vet sends the claim form and chart notes to Healthy Paws, right away I get an email from HP saying they had received it, then in less than a week I get an email saying it's been processed and a check is on the way. I've only had two claims so far but I'm so impressed that it's this easy, and of our recent $300 bill we only paid about $50 and it would have been less but we were still meeting our deductible. GREAT service, thanks Healthy Paws.