Healthy Paws | Pet Insurance Review

I have received conflicting information on filing a claim. Everytime I call there is a different story. Rates have skyrocketed in 4 years. This is my first experience with pet insurance but after this dog dies I don't know if it was worth it - at least time it doesn't appear to be the case. I have a couple thousand dollars that will not be covered. When I have paid around $32/mo for over 4 years (rounded), that is $1,600, meaning my cost for this policy is almost $4,000.

My dog has had two serious surgeries in the course of his life. Both times he was covered by Healthy Paws and both times we were able to put Basha first as opposed to worrying about the costs of these particularly costly surgeries. The instructions for reimbursement are clear and easy to follow, and I consistently feel like I'm working with a group of people (not a corporation) who genuinely care about providing the service for my pet.

I have had some substantial claims for my dogs recently and I want to take the opportunity to give Healthy Paws its due. They process claims quickly and fairly and I think that they deserve the recognition as a company that does what they contracted to do.

In September of 2014, we adopted a Puppy Mill Rescue from M.A.R.S. (Mini Aussie Rescue Support). Little Ollie came to us from a Puppy Mill bust down in Tyler, TX. Initially Ollie was fine but shortly thereafter, we began frequenting the veterinary office every 2 weeks. Our monthly average by February of 2015 was $750 per month. Poor Ollie was treated symptomatically instead of establishing a diagnosis and beginning treatment. At one point, we were on our second veterinarian and I had asked if there was a way to diagnose Ollie, we were told it would be too costly. By this point, we had already spent a significant amount of money. However, the best thing we did was sign up for pet insurance with Healthy Paws.We researched pet insurances for a month. We made a spreadsheet, studied customer reviews trying to filter out the unrealistic reviews and we decided to settle on Healthy Paws Pet Insurance. Little Ollie coasted by each day until a Sunday in July of 2015 when he ended up in the emergency afterhours animal hospital again for four days but this time it was the worst. His platelet count had dropped to zero our hearts were breaking at the prospect of Ollie not ever coming home. We were told by the veterinarians at the after-hours emergency animal hospital that they were taking it hour by hour and that they could lose him at any moment.” The initial diagnosis was Immune Mediated thrombocytopenia. Now our new veterinarian Dr. Tremblay (She is our third and final veterinarian – she is unequivocally the best veterinarian) had a sneaking suspicion that Ollie’s diagnosis was incorrect. Dr. Tremblay stabilized Ollie and then began reading Ollie’s entire file. She stated that a dog of his age should not have such a thick medical file. She consulted colleagues, internists and specialists and stated that she thought he was misdiagnosed. She felt it was important to diagnose him (we whole-heartedly agreed) and we started doing tests but not many because she is brilliant and had a suspicion that his chronic state of illness was parasite related. We found out quickly that Ollie had Ehrlichiosis from the Brown Tick AKA the Lone Star Tick. Our little Ollie has been such a trooper this past year, with four emergency room visits, two hospitalizations (one for HGE and the other for the misdiagnosed Immune Mediated thrombocytopenia) and countless visits to 3 different veterinarians, along with a 6 months therapy treatment for Ehrlichia. Moreover, through

Courteous, knowledgeble, staff. I wasn't sure if the procedure was covered so I called to inquire. My representative, Nikki, was very helpful in getting my questions answered in a timely fashion. If it wasn't for the insurance, we wouldn't be able to afford the procedure!