Hartville | Pet Insurance Review

4.7

out of 5

Number of reviews 166

Hartville Pet Health Insurance is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about Hartville’s plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ken Nelson

Refunded more than we asked - that tells me you know your stuff and follow through with integrity.

The electronic filing was good but, I have to admit that the first attempt did not take and it was not evident to me why it didn't work. I'm colorblind and often find on many sites that I don't see the red text to change or the subtle tint change of a block. I need a bunch of asterisks to help things jump out.
5

out of 5

POSTED: | BY: Lori Capasso

Excellent customer service

Have had this insurance since my Lainie -15 year old golden - was a couple month old. She's had ACL surgery, eye surgery, suspicious lumps removed and now kidney disease. Customer service has always been great.
5

out of 5

POSTED: | BY: Miriam neuman

Customer service professional

I’m very satisfied with everyone I’ve been in contact with.
5

out of 5

POSTED: | BY: Ann Tippett

Friendly and efficient

I’ve dealt with other pet insurers and Hartville is the best by far. Claim submission is easy and payments are made in a reasonable amount of time. Their website is easy to navigate with claim status always updated. Most importantly to me, their customer service is friendly and helpful; a rare occurrence in this day and age.
5

out of 5

POSTED: | BY: Elena Denis

Its a pleasure working with Hartville invoices sent are processed thoroughly and timely.

Payment of Invoices are processed timely and if there is any questions they call the Doctors Office to receive clarity on the submission. Cant ask for more than that.

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. Hartville Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
Hartville Pet Health Insurance, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Its Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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