Figo | Pet Insurance Review

I was hesitant to buy pet insurance because I had read it was kind of a gamble on your money. Then my kitten died, and I didn't want to ever worry about cost again during a pet's last moments. I was determined to find the best plan. I spent hours comparing policies, but I didn't need to. Figo had the best coverage and the best price -- and no cost in life-threatening emergencies. The site is beautiful and easy and the whole experience has just been so positive. My pet is treated like family. Bafflingly good! Don't wait until tragedy strikes; just do it!

Positive staff with good communication skills! Thank you!

Best customer experience and amazing value! With two cats, and knowing the history of pet health care costs through long experience, pet insurance seemed like a no-brainer. After reviewing the available options, the logical solution was to choose Figo. Why? Figo offers the most affordable and accessible plans. When you do the math, it makes good financial sense. More significantly though, as anyone who has ever filed an insurance claim knows, the claims process is usually not the most pleasant experience between a consumer and the insurer. But I have found that Figo has turned that notion on its head. Claims are incredibly easy to file, amazingly quick turnaround time is also a big plus. What really clinched it for me was the customer service reps. They are not only friendly, courteous and super helpful, some of them know oodles about pet health, all of which makes every call a great experience. I cannot find any reason to go back to the old insurance model, especially when I can do everything from my iPhone. (Too bad for the cats, we can't conduct their vet visits from an iPhone.)

Your phone receptionist was great to speak to and responded quickly to my e-mail.

I have had some questions during our time with Figo and each time I have been blown away by the quick, personal, kind and thoughtful response! The claims are settled in usually one day and the claims process is ridculously simple. Many, many companies could take lessons from Figo regarding how they do business and how they treat their customers. I honestly cannot say enough about this company! Top notch all the way!