Figo | Pet Insurance Review

Three years later since my fist review and what a noteable decline in coverage and customer service. I never had any issues with their old underwriter. I guess I was one of the few lucky ones. New underwriters coverage is not as encompassing as the old one. I get it...times change and focuses change...sometimes not in the interest of the consumer. As in all businesses profit is the bottom line. But their customer service has also declined. "Well, I'm not sure and Umm, I don't know" now are standard responses. The only exceptions have been my interactions with Susan, Anne, and to some extent Jenna. I was becoming very frustrated on the call with Jenna and dropped an F-bomb. I apologized more than once but I could "feel" her coldness through the phone. She was helpful and did get my questions answered, but take it from someone who has done customer service for at least 30 years, you gotta get a little tougher skin and not always take things to heart in customer service. Only three words to describe my experiences with Susan and Anne -- "above and beyond". Those two always calm, cool, and collected and their first reply was not ... I don't know. They got the answers. Hopefully Figo will return back to it's stellar service it once provided before this recent change -- and don't lose Susan nor Anne. Thank you.

This company is the worst. It exploits every loophole to evade claim payments. Total waste of money. Please do yourself a favor and spend your hard earned money on a QUALITY pet insurance!!

We have had Figo pet insurance for almost 2 years now (for our dog). Submitting a claim is quick, easy and painless. I’m able to complete everything on my phone. Reimbursement is deposited to our account within days. Thank you Figo!

Figo has been awesome! I think their rates are reasonable. I take a pic of the vet bill with my phone and two to four days later the money is in my account. All medicines , surgeries and vet appts have been paid for ASAP! If there is a question about a procedure, your vet cane easily send them an email or phone call to clear it up. Fantastic customer service! My dog has had 2 surgeries and not one hassle from them. I cannot recommend them high enough!

HIGHLY recommended. Figo has covered the majority of my dog's physical therapy with no questions asked. In addition, we just renewed with Figo. I was afraid of a rate hike given that we've been using the insurance quite a bit. Although the rate increased slightly due to a new underwriter, we are super satisfied with our premium.