Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,498

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 2.6
  • 4.4
  • Count
  • 1
  • 5
  • 2,498

Updated: November 13, 2023

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: Erin

FIGO does not cover anything

FIGO has yet to cover a single claim for our dog as they claim everything to be “routine”. Our dog got very sick and needed a $300 test- this was deemed “routine”. He required a cardiology exam - this was required “routine”. I would love to see a list of items that they do not just put “routine” for. Their explanation is very black and white. Over the past 6 months we have been hit with over $3, 000 in medical bills $0 of which have been covered by insurance. We will be dropping FIGO.
5

out of 5

POSTED: | BY: James C

Better service I receive from insurance provider

Figo has been a lifesaver for my rescue dog. Have been overwhelmed with their level of service. Claims filing is remarkably easy and payment is made within a few days. I am grateful to them. Trust me, they provide a much higher level of service than my own health insurance provider.
5

out of 5

POSTED: | BY: Ryan

Great Company

Easy claim process, quick payment, & wouldn’t recommend another company to cover your pets expenses.
5

out of 5

POSTED: | BY: Marise Caruso

Cost increases

Not happy with spiking cost increases, otherwise I've been happy overall.
5

out of 5

POSTED: | BY: Kt Maciaszek

Excellent. Excellent. Excellent.

FIGO could not have made it any easier to open my claim, upload the necessary documents, and settle my claim. The first pet insurance I’ve had and the one I will recommend to all.
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Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo Pet Insurance detail
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.
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