Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,496

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 2.6
  • 4.4
  • Count
  • 2
  • 5
  • 2,496

Updated: November 13, 2023

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Kate Bar-Tur

Fantastic, fast, thoughtful, thorough service on my first two claims.

Figo provides fantastic, fast, thoughtful, thorough service on my first two claims. I recommend that everyone have pet insurance and Figo is really great.
5

out of 5

POSTED: | BY: Kim Bruton

Great service!

Wonderful service!
5

out of 5

POSTED: | BY: Chrystal

Very Happy With Figo.

They have been very helpful with any questions I have had, all the way from signing up to using my app on my phone to submit claims.
5

out of 5

POSTED: | BY: Andrea Quinones

WOW, top notch service with a dedicated caring team!

5 Stars! We love Figo and recommended them two of our closest friends. Absolutely amazing! Our Frankie is in great hands
5

out of 5

POSTED: | BY: Matt

Figo out and get this insurance

Figo has been a great insurer - fast to respond to emails, quick to address claims, and have done a great job in explaining their policies when I was unclear. This is my first dog and I was nervous about the process of filing claims, submitting forms, crossing t's, dotting paws--I mean, i's...Figo made it all really simple. Customer service is one of the most overlooked aspects of digital companies. Not at Figo. They are empathetic and they act fast. What more could you ask for in a pet insurance company?

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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