Figo | Pet Insurance Review

When my dog was diagnosed with cancer, Figo was there all the way. Claims were processed extremely quickly. Minimal work was done on my end. Hassle free, would definitely recommend.

You are great!

Amazing so far. I feel like it’s insurance well spent

I used FIgo for three months but recently cancelled them for another insurer. I'm giving them two stars because their customer service is good and we always received prompt responses. My issue with them is pricing and the structure of their insurance. They charge a higher monthly premium than other insurers. They charge the co-pay prior to applying the deductible, which, frankly, is ridiculous. It makes no sense that they should be reducing your out-of-pocket expense by the co-pay before applying it to your deductible. Lastly, they don't cover the cost of vet fees. I'm honestly surprised they have as many customers as they do with a structure like this. I switched to another insurance company which will save me $20/mo, covers the cost of vet fees, and applies expenses to the deductible before co-pay. No brainer.

In my opinion Figo Pet Insurance is amazing. They are very transparent and customer service oriented. When I joined, which was not long ago I read through everything and I called Figo and asked a lot of questions for clarification. But now something happened to my pup out of no where and Figo followed/covered exactly what I read and they communicated. I think it is a well structured insurance company. My only advice is to read / talk with customer service and know what your plan covers. Take time to know what a pre existing condition/symptom is because no pet insurance will cover that. I fully trust Figo and I will proudly recommend this insurance to my family, friends and vet office!