Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,478

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 2.6
  • 4.4
  • Count
  • 1
  • 5
  • 2,478

Updated: November 13, 2023

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Brianna

Amazing overall!!

I’ve never had a bad experience with Figo. Their quick with reviewing the claim and reimbursement is quick. My monthly premium is affordable and I feel that my dog is covered a great amount. I’ve been recommending them to my friends since I’ve had them!!
5

out of 5

POSTED: | BY: Heather Sherman

Great pet insurance

The app is easy to use, claims are handled quickly without any issues. I’m so glad we decided to go with Figo and absolutely recommend it to anyone with a pet.
5

out of 5

POSTED: | BY: Janice

Best pet insurance ever.

I would highly recommend Figo. Every claim I have submitted has been approved and paid immediately. This company cares for about you and your pet.
5

out of 5

POSTED: | BY: Worreen Hamocon

I am extremely happy with Figo

I am extremely happy with Figo. It’s so easy to file a claim on my phone using my camera and the figo app. I get refunded very quickly as well right to my bank account. Love it and I have no fear taking my dog to the vet. It’s so nice having pet insurance.
5

out of 5

POSTED: | BY: Cassandra

I like Figo!!

I join Figo for my 2 senior dogs since Feb 2019. I was a little bit concerned at first as I have read quite a few negative reviews on them, but since their rate is very competitive and you can customize your insurance plan with your need, I decided to give them a try. I have made a few claims since, and I didn’t have any problem making a claim so far. Their customer service team is always very responsive. The claim process can take long for the first time as they will need to request medical record from your vet and review it, but after that, it Normally takes about 1 week to approve your claim, which I think is reasonable. I will suggest you read clearly on what’s covered and what’s not.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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