Figo | Pet Insurance Review

4.1

out of 5

Number of reviews 2,792

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: Patrick

This Insurance is nothing worth and I…

This Insurance is nothing worth and I will terminate and go somewhere else. We pay but never get anything paid by Figo
5

out of 5

POSTED: | BY: KB

So far so good

So far so good. I have had a few claims first puppy visit, first shots and received payment super quick and easy. Thanks for being such a great company.
3

out of 5

POSTED: | BY: Hannah

Some positives, but costs an arm and a leg

I really like how responsive they are. Having a live vet on hand is a great resource although some have given me weird advice. There has been times where they pay out the day after I submit my case. It feels like my premium gets raised significantly each year. It’s almost as expensive for my health insurance for two dogs with less benefits which is ridiculous because they cover less things and don’t cover medication. Since my dog has a preexisting condition- I can’t move to another company.
2

out of 5

POSTED: | BY: Chris Jefferson

Hope for the Best! Seems good so far.

When it comes to insurance we as customers pay monthly for a service that gives us the illusion of peace of mind. We expect that they will take care of us but sometimes that doesn't happen when we file a claim. I have been with them 2+ years now and I hope it gets resolved. They seem to want every record and visit anywhere he's gone despite me having these document on the Figo portal. I just hope it's resolved soon. I have insurance for the"in case" I take very good care of my pets and they are up to date on everything. All I can do is give them a shot and if it doesn't work there are other games in town..
5

out of 5

POSTED: | BY: Craig

Tina did a great job

Tina did a great job. She listened, cared and helped with a great solution. Well done.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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