Figo | Pet Insurance Review

4.1

out of 5

Number of reviews 2,792

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: Arne Biermans

Is there anything they DO cover?

Is there anything they DO cover? About 95% of our claims have been denied. We have had pet insurance for 8 years (not just with Figo), so far, having insurance versus not having insurance has saved us exactly NOTHING. Pet insurance is NOT worth it and Figo is definitely not worth it. Go elsewhere.
3

out of 5

POSTED: | BY: Jay

Filing a claim

I could not file a claim from the website on my computer- had to use my phone. I did not receive my full claim.
1

out of 5

POSTED: | BY: Arne B

Stay away from this insurer

Terrible. They cover very little and while -filing- a claim is easy, it is after you file the claim that the nightmare begins. For EVERY claim they want the medical documentation from the beginning of time. Are they not capable of keeping records so I dont have to hunt down the vet for duplicate paperwork every time??? I NEVER had to do this with my previous insurance, file a claim and done. With Figo it is file a claim, keep providing a ton of paperwork every time only to be denied payment. Their actual coverage sucks
5

out of 5

POSTED: | BY: Terry

I was having trouble submitting a…

I was having trouble submitting a claim, my first claim with FiGO. I got a young lady who helped me not only submit the claim but stayed on the phone through the entire process. It was a great experience
5

out of 5

POSTED: | BY: IVONNE Contreras

Very easy to enroll and file claims

Very easy to enroll, prices very convenient and so easy to file a claim. All over the application. I got the money back from the claim in less than 18 hours.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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