Figo | Pet Insurance Review

Canceled my account without contacting me. On thanksgiving night our dog had heavy blood from her rear end, rushed to Animal ER. To the point; After Maple’s final bill of $1000. Figo stated that our insurance had lapsed from a Citi Card Visa for no payment. We weren’t aware of the non payment “our fault”, and although Figo understood our situation they didn’t cover Maple’s medical bill, but was so nice to want to re-instate the previous policy and noted Maple’s new health situation would not be covered as it is now a reoccurring health problem. I learned that Figo and Company are only about saving money for the company and truly don’t care a hoot about the customer. Thanks for listening 😊

Figo has denied to help pay for every single claim we've ever submitted to them. No matter what the issue has been, they decide they have all been related to our dog having allergies, and that being a preexisting condition that she already had. Even our vet sent an email on our behalf to let them know that one of her issues was completely unrelated to allergies, they still refused to cover anything.

We’ve had Figo insurance for almost a year now and so happy we signed up! Both of our dogs ended up having multiple visits to the vet towards the end of last year and it was such a relieve to be able to get them the tests and procedures that they needed without worrying about the money. One dog had a broken tooth (which dentals are EXPENSIVE) and the other had a foxtail removal and digestive issues that had to be addressed. The process to submit claims is super fast and easy on their app or website. The longest we had to wait for a claim to be closed and paid was maybe about 2 weeks at the start because we needed to get them all the vet records from before starting the insurance. Once that was dealt with, all other claims have been closed and paid within a week at the most. We also have the Wellness add-on option and we have been reimbursed for preventative stuff like heart-worm tests and vaccines. Just yesterday, one of our dogs got the test and vaccines and the claim was approved the same day! We are very happy with the insurance so far and definitely plan on renewing!

Declined on incidental visit. Not confident with service. Considering canceling !

our first claim was taken care of in the same day, vet online help was excellent- thank you